If you are unhappy with your purchase, as long as you contact us within 14 days from the receipt of the item, we will process your return/exchange request. Any request after 14 days will not be honored. Please make sure to contact us by email (sales@foxwelldiag.com) at first.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • Items must be returned within 14 days after you receive them.
  • Please put the product with all of its accessories, free gifts and manuals back into its original box. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Non-returnable items:

  • Damage/Lost caused by customers are non-refundable.

General Return Process

  • Initiate a return: Please email us at sales@foxwelldiag.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  • Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). Once package was picked up by post office, please provide us the tracking number. (VERY IMPORTANT!)
  • Refund or exchange: when we receive your return/exchange, we will inspect the item in 3 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

  • If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
  • If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
  • No restocking fee to be charged to the consumers for the return of a product.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
  • If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@foxwelldiag.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

We don’t accept order cancellation over 24 hours after order confirmed. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.

 

Email: sales@foxwelldiag.com
Tel: +86 158 8996 4771
Return Address: 1/F, Plant C, Xinzheng Company, 71st Zone, Xin'an Street, Baoan District,  Shenzhen, China
Office Address: 5/F, Plant C, Xinzheng Company, 71st Zone, Xin'an Street, Baoan District, Shenzhen, China (Note: This address is not the return address)