You can apply for refund within 14 days since the date you received the goods. Detail rules as follows:
1. Full Refund
(a) Product quality issue
- When the items you receive have quality problem, we will refund to you fully, including problem in the hardware, software or adapters.
- If we send wrong item to you, which is our responsibility to refund full item value and pay the extra fee for you.
- After sending it back to us, please provide tracking number for us to trace the returned package and we can handle your refund.
(c) Item not received
- Sometime, you might not receive the parcel you bought from us because of it gets lost in transit for the post office reason, we will issue full refund or replacement.
- Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP.
- If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves. Or a full refund if you don't need the item anymore.
2. Partial Refund
(a) Wrong shipping address cost item lost or return
- Customer's invalid or wrong shipping address, wrong contact information cause carrier failed to deliver the parcel or deliver to a wrong address, refund can not be issued.
- If the parcel can be returned to us, we can make partial refund after deducting the shipping cost.